You’re pretty darn awesome for supporting a small business like mine. Your support means the world to me!
I want to do everything in my power to make sure you’re happy with your purchase, so please don’t hesitate to get in touch if you have any questions or concerns!
To get you started I’ve compiled this FAQ to answer the most common questions.
When you're buying print-on-demand (POD) products from my shop the fulfilment process has two parts.
After you place an order, the item will first be made within 3-7 days after the purchase.
Once the item has been made it is shipped out.
The shipping time depends on your location, but can be estimated as follows:
- USA: 5-8 business days
- International: 10-20 business days
I work with an on-demand order fulfilment company with facilities worldwide.
Depending on stock availability, at the time you place your order, the fulfilment centre will vary.
However, your order will automatically always be fulfilled and shipped from the location that is the closest possible to your chosen delivery address!
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
If you need to pay additional customs charges, you should be notified by the package carrier on how to proceed so that your package can be delivered!
Before getting in touch with me, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Ask around with your neighbours in case the courier left the package with them.
Tip: Package theft is on the rise – you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be (such as work)!
- If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with me at email@example.com with your order number.
- If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
Tip: The zip code is the most important part of the address. Make sure that you write it down correctly!
Shipments refused by the customer or left unclaimed (for example, at customs) are typically returned to the Printful facility that made the order and you will be liable for the cost of reshipment.
Once an unclaimed package has been returned to Printful, it will be kept in temporary storage for 28 days. During this period it can still be reshipped. After that, all unclaimed orders will go to charity.
Please make sure that all your contact details (address, phone number etc,) are correct when placing the order to ensure you get your package.
I know that life can sometimes get in the way though, so if you have any questions please email me at firstname.lastname@example.org and I'll do everything in my power to get your order delivered!
All made-to-order products in my shop are designed by me.
When you’re buying giclée art prints or apparel, these are made-to-order by a service called Printful.
I use Printful’s awesome service to be able to provide you with amazing quality art apparel and prints – something I am not able to do on my own.
I took a long time to research and choose a print-on-demand service that I was happy with. I test all the products myself before I start selling them in my shop because I personally believe in sustainable consumption and don't want to sell anything with a single-use philosophy.
Printful has locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, drop me a line at email@example.com
I'm so sorry if the product you ordered arrived damaged!
To help me resolve this for you quickly, please email me at firstname.lastname@example.org within one (1) weeks' time of receiving your order.
Please add photos of the damaged product, your order number, and any other details you may have about your order.
I will get back to you with a resolution as soon as possible!
I love using Printful because they pride themselves on unparalleled product quality. All orders go through a 3-step quality check before they are shipped out.
However, if a damaged item was accidentally let through quality control or damage occurred during shipment, I will take full responsibility and my goal will be to provide a free replacement for you!
Returns & Refunds
I do not offer returns or exchanges since every product you order from me is made-to-order specifically for you.
If you're unsure about a product, I'd love to answer any questions you have before you make the purchase! Just send me an email at email@example.com.
If there is something wrong with your order, please let me know by contacting me at firstname.lastname@example.org!
I offer refunds only to those customers who receive the wrong items or damaged items.
If any of these apply, please contact me at email@example.com with photos of the wrong/damaged items as well as your order number and I’ll sort that out for you.
At this time, I don't offer exchanges. If you’re unsure which size would fit better, check out the sizing charts on the product pages — I have one for every item listed in my store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at firstname.lastname@example.org within one (1) week of receiving your order.
Include your order number and photos of the mislabeled item, and I'll send you a new one, or issue a refund!